Refund & Replacement Policy

Intoduction : 

Write to our team: Email our Customer Support at care@dailyre.store within 48 hours of receiving your order. Include your order ID, request details, and the required evidence  

Review & Pickup: We’ll review your request and, if approved, arrange a pickup within 2-4 business days. 

Replacement: Once we receive the product in its original condition, we’ll ship your replacement within 24-48 hours.  

Important Notes: 

rE does not offer return and refunds. Replacement/Exchange is available within the warranty period if there’s a manufacturing defect.

Marketplace Purchases: Marketplace orders are eligible for exchange within the warranty period if there’s a manufacturing defect. 

Replacement For Recovery Devices: 

All returned items will be sent back to our warehouse for a comprehensive audit. 

If a manufacturing defect is confirmed, a replacement will be issued. 

This process will take approximately 7-10 business days. 

Here's what will happen next:  

1. Pickup Scheduled – A reverse pickup request will be initiated, and our courier partner will collect the product within 24-48 hours. The customer must keep the item intact for quality checks.  

2. Quality Inspection – Once received, our quality control team will inspect the trimmer to verify the issue. 

3. Processing Time – The entire process typically takes 25 days, and customers will be kept informed throughout. 

Tampered order:  

If the package appears to be tampered at the time of delivery, we kindly request you to refuse acceptance of the package and inform our Customer Delight Team at 7303488233. We will be happy to re-initiate the delivery for you. 

Please note that we may not be able to process a replacement or claim request for packages accepted in a tampered condition.